Our Commitment to Care
Patient Satisfaction Matters to Us
Welcome to our hospital. We consider it a privilege to serve the healthcare needs of our community, and we want to thank you for choosing us for your care.
We Care About Your Care
Our goal is to provide the best quality healthcare. So we want feedback from patients like you:
- How’s your stay going?
- Are your needs being met?
- Are your doctors and nurses listening and responding to your questions and requests?
If you have questions or concerns about your care, speak with your nurse or the nursing supervisor. We will try to resolve them as quickly as possible. You also have the right to file your complaint with:
Antelope Valley Medical Center
Patient and Family Experience Department
1600 W. Ave. J
Lancaster, CA 93534
661-949-5650
The grievance committee will review each grievance and provide the patient with a written response within 30 business days. The written response will include the name of the hospital contact, the steps taken to investigate the grievance, and the results and date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).
You also have the right to file your complaint with:
California Department of Public Health
Health Facility Inspection Division, Acute and Ancillary Unit
3400 Aerojet Ave., Suite 323
El Monte, CA 91731
626-312-1104 or
800-228-1019
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Department of Fair Employment and Housing
2218 Kausen Dr., Suite 100
Elk Grove, CA 95758
800-884-1684
TTY:
800-700-2320
File a report online
Medical Board of California
2005 Evergreen St., Suite 1200
Sacramento, CA 95815
800-633-2322
mbc.ca.gov/consumers/file-a-complaint
Patient Survey
After you leave the hospital, you may receive:
- A survey in the mail asking you to rate how well the hospital met your needs
- A phone call from a hospital employee asking about your experience with us and how you are feeling after returning home
We value your feedback and appreciate you filling out the survey.
Privacy: HIPAA and Your Health Information
The Health Insurance Portability and Accountability Act (HIPAA) requires that all healthcare providers comply with federal standards to protect the security and confidentiality of each patient’s health information. Antelope Valley Medical Center strictly adheres to all HIPAA requirements, which means your protected health information (PHI) will remain private.
Our Notice of Privacy Practices provides more details. You are provided this notice upon admission, but you may get an additional copy by visiting
avmc.org or calling Admitting at
661-949-5411.